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Contact us

Please fill out the form below and one of our consultants will be in touch. Alternatively, please call us on (08) 9892 7717.

For existing clients requiring support please contact your consultant directly or email support@crystallogic.com.au.

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Disclaimer

 

If you have any questions or would like to make a complaint, our contact details are listed above. You can also contact your consultant with any questions you may have.

If you have a complaint about the services provided to you, you should:

  • Speak to your consultant about your concerns, or call us on (08) 9892 7717.

 

If we have not resolved your complaint within 30 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:

Australian Financial Complaints Authority,

GPO Box 3

Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: info@afca.org.au

Website: www.afca.org.au

You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.

Please refer to the Crystal Logic Client Complaints Management Policy for further information.

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